Shipping & Return Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Policy

It is our goal to ship your order as quickly as possible. Depending on the time of day and the day of the week your order is placed, it may take up to 4 business days to ship.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Sorry, but we do not ship outside of the Continental U.S.

• Shipping Fees

  • Shipping will be calculated at the checkout screen based on location and items chosen.
  • Please note that some items may be subject to additional shipping and handling charges because of size or weight. (We will contact you if that is the case).

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

In Store:  If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items that are returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee.  Labor fees, such as custom wheel builds or other services, are non-refundable.

Online Purchase: If there's a problem with a product you ordered online, please reach out to us via email: sales@raysbike.com to request a return. Return shipping should be done via UPS or USPS and is the responsibility of the customer unless otherwise noted. We will only refund shipping costs on incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. We will also charge a restocking fee on returned items that we would not normally keep in stock.

• Time: You have 30 days from purchase to request a refund.
• Method of Refund: Refund will be applied to the original form of payment.
• Product Condition: Product must be new or like new condition in order to return.
• Refund Contact Info: In store purchases should reach out to the store via our store details page with any questions. Online purchase should email us at sales@raysbike.com with any questions or concerns.
• Charges: Customer is responsible for any shipping costs related to the return. Restocking fees can range from 10-40% of the original purchase price, depending on the situation.

Please ship returns to:

Prices and Information

We make every effort to maintain current, accurate prices in our online catalog. We strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!